Terms of Service
These terms govern your use of the Verand platform, operated by Verand (“Verand”, “we”, “us”), based in Ontario, Canada. By creating an account or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
1. The service
Verand is a content operations platform. It produces drafts, runs automated checks against them, audits websites, and prepares changes for your review. Verand is currently in private beta; features may change and availability is not guaranteed during this period.
2. Your account
You are responsible for the accuracy of your account information, for the security of your credentials, and for the activity of the users you invite. Notify us promptly at support@verand.ai of any unauthorised use.
3. Your content and your connected accounts
You retain ownership of everything you provide and everything Verand produces for you, subject to payment of applicable fees. You grant us the limited licence needed to host and process that material in order to provide the service.
You confirm that you own, or are authorised to manage, every website, business listing, repository and analytics property you connect. You may disconnect any integration at any time.
4. Human review is required
Verand produces drafts and recommendations. It does not publish to a live site on its own. You are responsible for reviewing and approving anything before it is published, and you remain the publisher of record for all content on your properties.
5. No professional advice
Verand is a software product, not a law firm, accountancy practice, medical practice or registered investment adviser. Nothing produced by Verand — including its compliance checks, compliance packs, policy templates and recommendations — is legal, financial, tax or medical advice, and none of it creates a professional relationship.
Verand’s compliance features are automated aids that flag potential issues against encoded rules. They are not a substitute for review by your own qualified counsel or compliance function, they are not guaranteed to detect every issue, and they do not certify that any content complies with any law, regulation or professional rule. You are solely responsible for the compliance of what you publish.
6. Acceptable use
You must not use Verand to:
- publish content you know to be false, deceptive or misleading;
- generate, solicit or post fake or incentivised reviews, or respond to reviews other than genuine ones;
- infringe intellectual property or misappropriate another party’s content;
- access websites, listings or accounts you are not authorised to manage;
- attempt to circumvent compliance gates in order to publish content you know to be non-compliant;
- reverse engineer, resell or provide the service to third parties except under a plan that expressly permits it;
- breach any applicable law, regulation or platform policy, including the policies of any third-party service you connect.
7. Fees
Paid plans are billed in advance on the interval shown at purchase, and renew automatically until cancelled. Usage beyond a plan’s included allowance is charged at the published overage rate. Fees exclude taxes, which are added where applicable. You may cancel at any time, effective at the end of the current billing period. Except where stated in a published guarantee or required by law, fees already paid are non-refundable.
8. Third-party services
The service integrates with third-party platforms. Your use of those platforms is governed by their own terms, and we are not responsible for their availability, pricing or decisions, including any decision by a platform to suspend or restrict your account.
9. Availability
We aim for high availability but do not warrant uninterrupted service. Maintenance, third-party outages and rate limits may affect processing times.
10. Warranties and liability
Except as expressly stated, the service is provided “as is” without warranties of any kind, including fitness for a particular purpose. We do not warrant any particular search ranking, traffic, revenue or regulatory outcome.
To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential damages, or for lost profits, revenue or data. Our total aggregate liability arising out of or relating to the service is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim.
11. Indemnity
You will indemnify us against claims arising from content you published, from your use of the service in breach of these terms, or from your lack of authority over a connected property.
12. Suspension and termination
We may suspend or terminate an account for non-payment, for breach of section 6, or where required by law. You may terminate at any time. On termination we handle your data as described in the privacy policy.
13. Changes to these terms
We may update these terms. Material changes will be notified by email to account owners at least 14 days before they take effect. Continued use after that date constitutes acceptance.
14. Governing law
These terms are governed by the laws of the Province of Ontario and the laws of Canada applicable in it, and the courts of Ontario have exclusive jurisdiction over any dispute.
15. Contact
Verand — Ontario, Canada
support@verand.ai